Terms & Conditions

1 Definitions

1.1 "Company" SPROG DCC registered in England and Wales 9614928.

1.2 "Conditions" means these terms and conditions.

1.3 "Contract" means any contract between the Company and the Customer for the sale and purchase of Supplies.

1.4 "Customer" means the person(s) or company whose order for the Supplies is accepted by the Company.

1.5 "Goods" means any goods supplied or to be supplied by the Company to the Customer.

1.6 "Services" means any services supplied or to be supplied by the Company to the Customer.

1.7 "Supplies" means any Goods or Services.

1.8 "in writing" includes electronic communications.

1.9 "Website" means the website of the Company.


2 Prices

2.1 All prices are in pounds sterling and are correct at the time of publication.

2.2 Prices for Goods that are out of stock may be subject to change when new stocks are received.

2.3 The Company is not VAT registered and cannot deduct VAT from overseas orders


3 Payment

3.1 On-line orders must be completed via the PayPal checkout. PayPal terms and conditions will apply and are beyond the Company's control.

3.2 Where payment is made by Cheque or bank transfer, the Company reserves the right to delay despatch of any order until the the funds have cleared in the Company's account.

3.2 The Company reserves the right to request payment in advance.

3.3 Payment of orders on account is due not later than 30 days following the date of despatch. 

3.4 Time for payment is of the essence. If the Customer fails to make payment by the due date then, without prejudice to any other right or remedy, the Company shall be entitled to:

3.4.1 Cancel the order or suspend any further deliveries or performance;

3.4.2 Appropriate any payment made by the Customer to such of the Supplies (or the Supplies made under any other contract) as the Company may think fit; and

3.4.3 Charge interest (both before and after any judgment) on the amount unpaid at the rate of 5% per annum above the base rate from time to time of HSBC Bank plc until payment is made in full.


4. Descriptions

4.1 All diagrams, illustrations, descriptions and dimensions which appear in this Website are approximate and are included for guidance only.

4.2 Information contained on the Website is subject to change without notification.

4.3 Information contained on the Website is correct to the best of the Company's knowledge and based upon the manufacturer's own information.

4.2 The Company reserves the right to make changes to or discontinue any Goods without prior notice.


5 Orders

5.1 The Company do not routinely acknowledge orders, unless there will be a significant delay. On-line orders will be marked as sent through PayPal when they have been despatched.

5.2 If The Company has insufficient stock to complete an order the Customer will be given the option to cancel all or  part of their order or to hold the remaining items on back order until they become available.

5.3 The company reserves the right to levy delivery charges that will be calculated at checkout or communicated to the customer in advance of despatch.

5.4 The Company reserves the right to levy additional charges for more secure delivery methods to unspecified destinations. The Customer will be given the opportunity to cancel their order if they disagree with the additional charges.

5.5 The Company reserves the right to decline to trade with any company or person.


6. Delivery

6.1 Our main posting days are Tuesday and Thursday, due to local Post Office hours. We will endevour to post on other days, dependent upon the volume of orders.

6.2 UK orders are normally delivered using the Royal Mail First Class post.

6.3 Overseas orders are normally delivered using Royal Mail Airmail.

6.4 In all cases the Company reserves the right to wait up to 28 days from despatch before considering replacement of  Goods deemed to be lost.

6.5 Delivery charges on the website are calculated at the checkout based on total order weight, destination and shipping method. The Company reserves the right to levy additional delivery charges for any reason. Customers will be contacted and given the opportunity to cancel the order if such additional charges are to be levied.

6.6 On-line orders will be delivered to the Customer's PayPal registered address, which should be the same address as used when registering on our website.

6.7 Claims for non-delivery should be addressed directly to us in the first instance, preferably by e-mail, rather than nay online partners dispute process.


7.Ownership

7.1 The risk of damage to or loss of Goods will pass to the Customer when the Goods are delivered at the Customer's premises.

7.2 Ownership of the Goods will not pass to the Customer until payment has been received in full by the Company.


8.Inspection, Defects and non-delivery

8.1 The Customer must inspect the Goods as soon as reasonably practicable after delivery.

8.2 Faulty Goods should be notified to the Company within 28 days. The Company will provide details of how to return the Goods for repair or replacement. The decision whether to repair or replace faulty Goods will be made, at the Company's discretion, following inspection of the Goods.


9.Warranty

9.1 For a Customer buying as a 'consumer', as defined in Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, any warranty is in addition to the Customer's statutory rights as a consumer under UK law.

9.2 The Company will endeavour to repair or replace SPROG DCC branded Goods regardless of age.

9.3 The Company reserves the right to charge for repair or replacement of items older than 24 months.

9.4 The Company reserves the right to levy delivery charges for return to the Customer following repair or replacement of items older than 24 months.

9.5 No additional warranty is offered on third party (non SPROG DCC brand) Goods.

9.6 If the Goods have been modified in any way then the Company reserves the right to charge for replacement or repair.

9.7 If the Goods have been damaged by misuse in any way then the Company reserves the right to charge for replacement or repair.


10 Returns

10.1 Prior to returning Goods for any reason the Customer must contact the company for instructions for return.

10.2 Goods returned from outside the EU for repair must carry correct customs declaration and be clearly marked "Goods returned for repair". 

10.3 The Company reserves the right to refuse delivery of Goods returned where a customs charge has been levied (including but not limited to VAT, duty, handling fees) due to incorrect documentation of the Goods.

10.4 Returns of unwanted Goods under the UK Distance Selling regulations are to be made at the Customer's own expense and risk.


11 Website

11.1 The company owns full copyright in respect of the Website and reproduction in whole or part is forbidden without the company's prior written consent.


The Customer's statutory rights as a Consumer under UK law are not affected by these terms and conditions.